Please Note: We Are Now Closed At Medpods Maroochydore. Please Read Below…
Unfortunately, Medpods Medical Maroochydore will be closed as of 5pm Thursday the 9th of April until further notice.
We will still retain all patients records however a copy of these can be transferred to your preferred healthcare provider. To request a copy please email operations@medpods.com.au
We are very thankful for the ongoing support shown by our patients and their families.
We look forward to continuing to provide the same high quality of care, once we are in a position to open later in the year.
Billing Policy
For your convenience and to provide the best possible access to your GP, Medpods Medical Centre Maroochydore consultations are fully bulk billed. Please note that we offer full bulk billing for all Medicare rebatable items.
All you need to do is bring your Medicare card with you for your consultation and present this to the Receptionist on arrival.
If you are an overseas visitor and do not hold a Medicare card, there will be a consultation fee incurred which can be discussed with the Receptionist prior to your appointment.
All EFTPOS and Medicare rebatable services are available at reception.
Appointments
Medpods gives the option of booked appointments either online, via phone or in person at the clinic OR you may decide to present to the clinic as a walk in patient.
Our friendly Receptionist will assist you with your booking and advise you of an approximate waiting time.
If you are dropping in while shopping, we will send you notification when you are due to return for your appointment to make the process as easy and flexible as we can!
We also have 15 minute appointments to allow you ample time to spend with your GP and work through any concerns.
If you feel that this time will not be sufficient or you are requiring immunisations, minor procedures, insurance or Centrelink reports or any other service requiring additional time, please advise the Receptionist when making your appointment and we can extend this time for you.
Results
Your Medpods GP will advise you when your result is expected and ask you to book an appointment for this time. Should you wish to call the clinic and check on the status of the result please do so. However, our Receptionists are unable to provide results over the phone, due to confidentiality, and will let you know if you need to book in with your GP.
Home Visits
As a regular patient of our practice, Medpods offer the ability to request a home visit. If you are unable to attend the clinic due to your health, please call and speak with our team to discuss how we can help.
After Hours Care
Medpods has partnered with National Home Doctor Service to provide your after hours care.
If you or your family suffer illness outside of our practice hours, please call 13 74 25 ( 13 SICK ) and a GP will be sent to your home to provide care.
Patient Feedback
Medpods appreciates all patient feedback as an opportunity to reflect on the care given to our valued patients. If you would like to provide personal feedback please ask to speak to the Practice Manager when calling the clinic. You may also like to complete a patient feedback form located at Reception.
If you feel that you would like to take any feedback to an external party, please direct this to:
Office of the Health Ombudsman
PO Box 13281
George Street
Brisbane QLD 4003
Ph: 133 646
Email: info@oho.qld.gov.au
Website: www.oho.qld.gov.au
Interpreter Service
If language may be a barrier between you and your Medpods GP, we are able to organise interpreter services.
TIS provides interpreters if English is not your primary language. You can advise your Receptionist when booking your appointment or call 131 450 to arrange prior to arriving at your appointment.
For patients requiring Auslan interpreter services, please visit the Auslan website for contact information relevant to you: www.auslanservices.com/contact/
NOW FULLY BULK BILLED!
